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Are you getting the error message: Login was not successful. Please check your email and password and try again ? 

If so, there are a few things you can try, as below: 

1. Check that there are no spaces or gaps when entering your email address and password. Try entering these manually instead of copy and pasting. 
2. If the above doesn’t work, try clearing your web browser’s cookies and cache (this can be found in your web browser’s settings). Alternately, you could try using a different web browser. 
3. If following Step 2 still doesn’t make a difference, you can request a password reset. 
4. If you require additional support to log in, please email us from the email address registered to your ēquilia account. Please attach a screenshot of any errors you encounter when attempting to log in. 

If you are following a self-directed program, please contact us to request an extension. 

If you are following a program under the supervision of a healthcare provider, we suggest that you first contact them to inform them that you require an extension and to discuss the continuation of clinical supervision. 

Il est fréquent que de nombreuses personnes aient des difficultés dans plusieurs sphères en même temps (par exemple, la déprime et anxiété, insomnie et anxiété, ou plus d’un type de trouble anxieux). 

Étant donné l’engagement et la concentration nécessaires pour suivre un programme et maîtriser toutes les techniques d’adaptation enseignées, nous vous suggérons de suivre un programme à la fois. 

Vous pouvez choisir le programme qui vous semble le plus utile en ce moment, en fonction des difficultés qui affectent le plus votre vie en ce moment. 

N’oubliez pas que, comme tous nos programmes sont basés sur la thérapie cognitive-comportementale (TCC), l’apprentissage des compétences TCC pour résoudre un problème particulier peut également être appliqué à d’autres types de problèmes. 

We are more than happy to help with any questions that you have; however, please be aware that we cannot provide tailored clinical advice and that your email to us should not include any personal or medical information. 

For specific questions related to your circumstances, we recommend consulting with your clinician, who can provide further assistance. 

If you have a technical question or require assistance, please don’t hesitate to contact us via email.

We value all feedback received from people using our online programs! 

Please feel free to send us an email. 

We hope that you found our program helpful, and we look forward to hearing from you! 

There are two ways you can get some guidance on which program may be suitable or appropriate for you. 

Option 1: Visit our ‘Programs’ page and hover over the program cards to read a brief description of each program. Then click on the “Go to Program” button to learn more about the programs that seem to tackle your most troublesome symptoms or difficulties. 

We suggest choosing a program that addresses the symptoms or difficulties affecting you the most right now. 

Option 2: Speak with your regular clinician (e.g., your GP, psychologist, counsellor or other health professional) and ask them about which program would be appropriate for you. 

Your clinician will be able to make suggestions based on your history and current symptoms. 

If they are not familiar or registered with ēquilia, you can download the Clinician Letter (Quebec or Ontario) to take with you to your appointment. It explains how your clinician can register with us and prescribe a desired program for you at no cost. 

This is wonderful news, and we look forward to having you learn CBT skills with us! 

If your clinician suggested you do one of our programs as ‘self-help’, you can find the program on this page to learn more about it, before creating an account to enroll – simply follow the prompts on the individual program page or click here to sign up. 

Our online system will guide you through the enrollment and program start-up steps. 

Please save all emails received from us in your Inbox, so you don’t miss any important program materials or reminders. 

If your clinician is registered with ēquilia and would like to supervise you through the program, they should provide you with an email prescription that links your program to them as the supervising clinician for that program; you should have received an e-mail from our system with a subject line “ēquilia Program Recommended by your Clinician”. 

In it, you will have the instructions on how to enroll in the program under the supervision of your clinician. 

If you are having any technical difficulties with creating an account, enrolling in a ‘prescribed’ program, or getting started, please don’t hesitate to get in touch with us using the options at the bottom of this page. 

Only individuals residing in specific regions of Quebec and Ontario can register for the initial implementation phase of the ēquilia virtual clinic. Our goal is to eventually make the programs available across Canada. 

While our treatment programs undergo a thorough research evaluation to ensure that they are effective in reducing symptoms of anxiety and/or depression, we cannot guarantee individual results. 

Overall, we know that learning cognitive-behavioural skills is highly beneficial for understanding and managing your general mental health, whether you have a mental health condition or not. 

The best person to seek personalized advice about your specific condition, situation, or circumstances is your GP or primary healthcare provider, who can conduct a thorough assessment and provide individualized recommendations. 

Unfortunately, we are unable to discuss your medical condition or provide you with personalized health advice. 

If you’re experiencing a difficult time and would like to speak with someone about how you’re feeling or what’s going on for you, click here to explore a list of mental health support services and helplines. 

Are you getting the error message: Login was not successful. Please check your email and password and try again ? 

If so, there are a few things you can try, as below: 

1. Check that there are no spaces or gaps when entering your email address and password. Try entering these manually instead of copying and pasting. 

2. If the above doesn’t work, try clearing your web browser’s cookies and cache (this can be found in your web browser’s settings). Alternately, you could try using a different web browser 

3. If following Step 2 still doesn’t make a difference, you can request a password reset.

If you have any further questions or require technical support to log in, please email us from the email address registered for your ēquilia account. Please attach a screenshot of any errors you encounter when trying to log in. 

This is wonderful news, and we are thrilled to have you on board as one of our registered clinicians! 

To ‘prescribe’ one of our programs and give your clients free access to evidence-based online CBT treatment, here is what you can do: 

Step 1: Click here to register as an ēquilia Clinician – it’s free and easy to do. 

Step 2: Download and read the Clinician Guide that you will receive upon registration – it outlines some important information about prescribing our programs and supervising your clients throughout their online treatment. 

Alternatively, if you’d like a quick overview of how our system works, contact us. 

Step 3: Using your Clinician Dashboard and following the prompts on the screen, fill out a ‘Quickscript’ form and e-mail it to your client’s preferred e-mail address. 

Step 4: Encourage your client to enroll and begin their program as soon as they can, and keep an eye on your Inbox for any ‘alert’ emails (you can read more about the emails you will receive when you prescribe our programs in the FAQ section of the Clinician Hub here). 

Step 5: Check in with your client regularly to see how they’re doing to encourage adherence. Our research indicates that even brief phone or email contact throughout the program enhances adherence and, consequently, improves clinical outcomes. 

That’s it! 

Our online system will guide your client through their online program, and once completed, your client will be equipped with practical and effective CBT strategies to manage their symptoms. 

They may benefit from a follow-up to discuss strategies for maintaining their treatment gains in the future. 

Some clients may require additional intervention to address any remaining symptoms or to help them apply CBT skills in the context of their personal circumstances and clinical presentation. 

If you have any questions or would like to discuss using our programs in your practice with one of our experienced clinicians, please don’t hesitate to contact us using the options provided at the bottom of this page. 

When you register as an ēquilia clinician, you’ll receive a guide outlining the clinical content of each of our programs to help you plan your interventions. You also gain access to the entire program and its accompanying materials once you prescribe a program to a client. 

Alternatively, send us an email and we’ll provide you with a demo of our programs.

Remember, we’re here to help you integrate iCBT into your practice. If you have any questions about using the ēquilia virtual clinic, please don’t hesitate to contact us!  

If you do not wish to prescribe our programs and supervise your clients through their online treatment, you are welcome to recommend an ēquilia program as a self-help tool. 

Most of our programs are available as ‘self-help’ (meaning that your client can enroll and complete their program independently) and have been shown to achieve comparable results when completed this way, compared to when completed under the supervision of a clinician. 

Click here to download a Patient Handout where you can mark your program recommendations to give to your clients.   

The team at ēquilia is here to provide technical assistance, but we do not monitor or supervise your clients through their programs on your behalf. We are also unable to discuss your clients’ medical conditions with them or provide personalized health advice. 

To learn more about the support your clients receive while completing our programs, please visit the FAQs section in the Clinician Hub , available here. 

Of course! Please feel free to contact us using the information provided at the bottom of this page. 

We look forward to hearing from you and wish you every success in incorporating iCBT into your practice.